Shipping & Return Policy
At Fashionable Africa, we are committed to providing a seamless shopping experience, including reliable shipping and a hassle-free return process. Please read our policy carefully before making a purchase.
Shipping Policy
Shipping Destinations
We currently ship to all locations within Nigeria. If you require international shipping, please contact our support team for assistance.
Shipping Timeframes
Standard Delivery
Orders are processed within7 business days after payment confirmation.
Delivery time may vary based on location, product availability, and unforeseen circumstances such as weather or courier delays.
Shipping Fees
Shipping fees are calculated at checkout based on your location and selected delivery method.
Free shipping may be available on orders above a certain amount. (Check for ongoing promotions).
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to monitor your delivery status.
Address Accuracy
Customers must provide accurate shipping details. Fashionable Africa is not responsible for delays or losses due to incorrect addresses. If you notice an error, contact us immediately.
Return & Refund Policy
Return Eligibility
We accept returns under the following conditions:
Items must be returned within 7 days of delivery.
Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
Items such as underwear, swimwear, and accessories (for hygiene reasons) are non-returnable.
How to Initiate a Return
To initiate a return:
Contact our customer support team at Info@fashionable.africa with your order details.
We will provide instructions on how to return the item.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Policy
Refunds are processed within 7 days after we receive and inspect the returned item.
Refunds will be issued to the original payment method.
Shipping fees are non-refundable, except in cases where the return is due to an error on our part.
Exchanges
If you wish to exchange an item for a different size or color, please return the original item and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery with clear photos, and we will arrange for a replacement or refund at no additional cost.
Contact Us
For any questions regarding shipping or returns, please reach out to us at:
Email: Info@fashionable.africa
By shopping at Fashionable Africa, you agree to this Shipping & Return Policy. We appreciate your trust and look forward to serving you!